1. Why would I use a Super Shuttle to get to or from the Airport?
Super Shuttle is the easiest and most cost effective airport transfer option. Our service takes all the hassle out of getting to the airport. Super Shuttle will take you door-to-door, servicing every flight every day with unbeatable value for money. You can also book online.
2. Does Super Shuttle go door-to-door?
Yes, we pick you up from or deliver you to your doorstep from home, hotel, office or anywhere.
3. Is Super Shuttle a scheduled service?
No, as long as you make your booking in advance, we provide an on demand service. We calculate your pickup time based on your flight departure time.
4. Can Super Shuttle take me to the airport at any time of the day?
Yes, we operate 24/7. We service every flight every day, door-to-door!
5. What does “shared ride” mean?
Because all our passengers are travelling to or from the airport they can share the same vehicle. We allow a little more travel time to the airport for this shared ride service so that our customers benefit from sharing the cost of the Super Shuttle. This is why our prices are unbeatable.
6. How much does Super Shuttle cost?
Because a number of passengers going to the airport are sharing the cost of the Super Shuttle, our prices are a fraction the price of a taxi. Depending on your group size and pickup location, our prices can be less than half the price of a taxi. Get a quick quote right now!
7. Where can I catch a Super Shuttle?
Super Shuttle provides door-to-door airport transfers to or from anywhere in the city and all suburbs in the following centres: Auckland, Hamilton, Rotorua, Napier, Hastings, Wellington, Nelson, Christchurch, Dunedin, Queenstown.
8. Where will I find Super Shuttle at the airport?
Your Super Shuttle will be waiting for you at the airport on the shuttle rank outside the airport terminal. Click here to see maps showing you where to find us at an airport.
9. Do I have to book my Super Shuttle transfer?
Yes. To avoid disappointment we strongly recommend you book your Super Shuttle transfer at least 12 hours in advance. We can accept bookings up to 2 hours prior to the pick up time however we require a phone booking to be able to confirm and coordinate this service.
10. Do I have to pay for my luggage items?
The shared ride price includes up to 2 pieces of standard luggage. Please refer to the luggage section of our terms and conditions, for more detailed information regarding your luggage allowance and charges.
11. Can I hire the Super Shuttle just for me and my family / friends / staff / work colleagues?
Yes you can. Just request our Exclusive Transfer service when you make your booking. This service means you can get up to 11 passengers (3 taxis worth!) for about 25% more than a single taxi fare. Get a quick quote right now!
12. How many people can a Super Shuttle carry?
Up to 11 passengers and their luggage.
13. Can Super Shuttle carry my Windsurfing Board?
Yes. Our utility trailer is designed to cater for all such outsized items. Just let us know when you make your booking. There is a small charge of $5.00 each for these items.
14. Why do Super Shuttles tow a trailer?
This allows us to cater for all the luggage needs of our passengers. The trailers are specially designed to carry bikes, bags, surfboards, skis, snowboards, large boxes… we carry them all.
15. Can I catch a Super Shuttle at my flight destination?
Yes, Super Shuttle has a nationwide network servicing 9 cities throughout New Zealand.
16. Why book Super Shuttle online?
Because it’s quick, easy and secure and you get a printable confirmation of your itinerary.
17. How can I change a reservation once I have a confirmed booking online?
Your reservation details can easily be amended by calling our free call reservations line - 0800 SHUTTLE (0800 748885). Simply quote your reservation number and our friendly reservations staff will bring up your transfer details and change them for you.
18. How can I cancel a reservation?
Simply dial our free call reservations line - 0800 SHUTTLE (0800 748885), quote your reservation number and our friendly reservations staff will cancel your transfer. For Super Shuttle’s full refund policy, please refer to our terms and conditions.
19. Why prepay online?
Most of our clients prefer to use credit cards when paying for travel services. Prepaying your reservation ensures you enjoy the most convenient way to pay for your transfer - when you arrive at your destination you simply sign for the ride and proceed on your way without having to wait for our driver to process the transaction.
Of course, if you wish to pay cash you can do so by free calling our friendly reservations team on 0800 SHUTTLE (0800 748885).
20. How much time will I need to allow to travel to the airport.
When you book online our Super Shuttle reservations system calculates the your pickup time. In order to do this we need to know your flight departure time and whether your flight is a domestic or international departure. This allows us to calculate your travel time to the airport so that you arrive at the required report time for your flight.
You also get the added bonus of selecting an earlier pickup time if you wish to go out to the airport early to avoid the rush and do some shopping!
21. Is my information secure when I book online?
Absolutely. When you use your credit card to book or reserve services on this website a secure payment method and pathway is used. Please refer to our website usage policy for all information relating to site security and responsibilities.
22. Can I make a reservation online without registering?
Yes, simply select “book online” and follow the steps to book your transfer.
23. Can I order a wakeup call?
Yes, just select our wakeup call option if you are booking online or ask our reservations agent when you call 0800 SHUTTLE (0800 748885).
24. What about infants and car seats?
All Super Shuttle vehicles have seatbelts and we recommend that you bring your child’s carseat with you when you travel. For a small fee, Super Shuttle will store your carseat and position it in the Super Shuttle that provides your return journey.
25. Can I take my dog or cat on a Super Shuttle?
Yes. There are two options for you. If you wish to travel with your pet in the vehicle, you must pay for the exclusive use of the vehicle. Alternatively your pet can travel in its cage in our spacious luggage trailer for the shared ride price.